The role of the document delivery service at an evolving research library in Saudi Arabia

J.K. Vijayakumar, Faten A. Ba-Rayyan

    Research output: Contribution to journalArticlepeer-review

    3 Scopus citations

    Abstract

    Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.
    Original languageEnglish (US)
    Pages (from-to)41-46
    Number of pages6
    JournalInterlending & Document Supply
    Volume43
    Issue number1
    DOIs
    StatePublished - Feb 10 2015

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