Modeling and identification of an aerline Operations Center as a multi-agent queueing system

Nicolas Pujet, Eric Feron, Ananda Rakhit

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

A discrete event model of the Airline Operations Center (AOC) of a major domestic airline is proposed. The model represents each agent in the AOC as a multiclass queueing server, and the complete AOC as a multi-agent, multi-class queueing system. Model parameters include the paths and time constants of information and decisions flowing through the AOC. The identification of these parameters is carried out by combining direct observations in the AOC and statistical analysis of computer transactional data. A computer implementation of the resulting model is described.
Original languageEnglish (US)
Title of host publication1998 Guidance, Navigation, and Control Conference and Exhibit
PublisherAmerican Institute of Aeronautics and Astronautics Inc, AIAA
Pages11-19
Number of pages9
StatePublished - Jan 1 1998
Externally publishedYes

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