Establishing a Lean Six Sigma Program in Higher Education

Carsten Svensson, Mohamed A. Baessa, Majed M. Bakhsh

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Abstract

    Purpose: The objective of this paper is a contribution to the body of Lean Six Sigma knowledge within the vertical of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges. Approach: The observations presented in this paper, originates from rolling out a large lean six sigma implementation at a newly established university. The paper is supported with secondary data from literature. Findings: The paper will discuss the challenges of applying the lean six sigma method in a complex transactional environment. Research limitations: This paper is based on an empirical study of a single instance and authors’ experiences as practitioners. Originality: This paper is the first description of what is believed to be one of the largest implementations of Lean Six Sigma in higher education.
    Original languageEnglish (US)
    Title of host publicationFirst International Conference on LSS for Higher Education
    PublisherFirst International Conference on LSS for Higher Education
    StatePublished - Sep 12 2013

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