App Reviews: Breaking the User and Developer Language Barrier

Leonard Hoon, Miguel Angel Rodriguez-Garcia, Rajesh Vasa, Rafael Valencia-García, Jean-Guy Schneider

Research output: Chapter in Book/Report/Conference proceedingConference contribution

4 Scopus citations

Abstract

Apple, Google and third party developers offer apps across over twenty categories for various smart mobile devices. Offered exclusively through the App Store and Google Play, each app allows users to review the app and their experience with it. Current literature offers a general statistical picture of these reviews, and a broad overview of the nature of discontent of apps. However, we do not yet have a good framework to classify user reviews against known software quality attributes like performance or usability. In order to close this gap, in this paper, we develop an ontology encompassing software attributes derived from software quality models. This decomposes into approximately five thousand words that users employ to review apps. By identifying a consistent set of vocabulary that users communicate with, we can sanitise large datasets to extract stakeholder actionable information from reviews. The findings offered in this paper assists future app review analysis by bridging end-user communication and software engineering vocabulary.
Original languageEnglish (US)
Title of host publicationTrends and Applications in Software Engineering
PublisherSpringer Nature
Pages223-233
Number of pages11
ISBN (Print)9783319262833
DOIs
StatePublished - Oct 22 2015

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